⏰Sale Ends 21 Jul. 20-50% OFF + Free Shipping


General Questions

  • How can I contact Ortorex?
    You can leave a message at +1-888-598-03-39 from 9 a.m. EST to 5 p.m. EST or send an email to [email protected]. We respond to all customer requests within 24 hours on business days.
  • How can I get a discount?
    You can view our best offers on the main page of www.ortorex.uk. We offer a range of seasonal promotions throughout the year. If you have a code, just enter it at checkout to get a discount on your purchase.
  • What is your return and refund policy?

    We accept returns of unused items within 30 days of delivery. If you wish to go further and return all or part of your order, please visit our Return & Refund Policy here and then contact us at [email protected] with your order number. Cases of returns with buyers remorse, such as an item that didn't fit, didn't like the color/quality, ordered by mistake, bought somewhere else, etc., will be handled separately.

Ortorex memory foam pillow questions

  • Is there a trial period for Ortorex Pillow?
    You have 30 nights to fall in love with your Ortorex pillow. Not loving it? Just contact us and we’ll organize your full refund.
  • What is the Ortorex Memory Foam Pillow made out of?
    The fill of the pillow is a viscoelastic polyurethane foam, also known as memory foam.
  • Is memory foam material safe?
    Yes, memory foam is safe. The EPA has declared memory foam non-toxic and the multiple studies have shown memory foam does not cause any health issues. Unlike many other material, memory foam is hypoallergenic and free of bed bugs.
  • Should I use an additional pillowcase over my Ortorex Memory Foam Pillow?
    It’s not necessary. However, if you want to personalize your pillow with a different pillowcase, it’s completely up to you.
  • How do I wash my Ortorex Memory Foam Pillow?
    The outer cover is fully machine washable and dryer friendly. The core is spot clean only. After washing lay it flat to dry.
  • How long does the shipping take?
    It typically takes 2-3 business day to process your order and about 3-10 business days to arrive at your destination.

Order Questions

  • How do I find my order?
    After your order is placed, you will receive an automated email with your order number and details of your purchase.
  • How can I change or cancel my order?
    We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed for more than 24 hours. If you notice the mistake straight away, though, please send us an email at [email protected] to see if a modification can be made.
  • How long does it take to process the order?
    All orders are processed within 2-3 business days
  • Why didn’t I get a confirmation email?
    Make sure you check your Spam, Junk or Promotions folder just in case the email got delivered there instead of your inbox. To further ensure our confirmation emails get to you, you can add the address [email protected] to your safe sender's list to ensure your confirmation does not get sent to one of these folders. If you have checked these folders and it is still missing, please contact us and we will be happy to help.
  • What happens if my order is returned to the sender?
    In the event your order is returned to the sender, we will contact you via email at the same email address that was provided during checkout. If you find that your tracking link states that your order is being returned to the sender, earlier please send us an email at [email protected] and let us know so we can properly look into the issue.
  • What should I do if I received a defective or incorrect product?
    If you believe you received a defective, damaged or incorrect product, please send a photo or a video of the item and a brief explanation of the defect to [email protected]. Also, we need the photo of the tracking number on the package itself so we can look into it right away.
  • What if my order has been stolen?
    If you have reason to suspect that your package has been stolen (for example, if your order status is “Delivered” but you never received it), you need to wait for 5 days. During that time, the status may change, or a misdelivered package may be returned to the sender. If that does not happen, you need to file a police report within 5 days after the status update. Send a copy of the police report and the assigned police report number to us so we can review your case. Falsifying reports will have legal consequences.

Payment Questions

  • What payment methods do you accept?
    We accept payment via PayPal and by all major credit cards including Visa, MasterCard, American Express, Visa Debit and Visa Electron (UK). Please be aware of potential fees for cross border transactions.
  • Why was my payment declined?
    Payments can be declined for various reasons. If you feel as though your card was declined in error, please place another order through our website and make sure the address is correct.
  • How do I make the payment?
    Choose the items you want to purchase and add them to the shopping cart. Check the content of your shopping cart before proceeding to the next step. Fill out the required fields with the information that will make it possible for us to deliver your order to you. Choose the method of payment, enter the payment details and confirm the purchase. You will receive an automated email confirming your order and containing the essential information about it. Please keep this email for future reference until you receive your package.

Shipping Questions

  • How long does the shipping take?
    Please, refer to our Shipping Policy for the details.
  • Are there any additional charges for an international delivery?
    The shipping is absolutely free. No customs/sales tax is payable on the delivery of the goods.

By accessing, purchasing from or using any part of the Ortorex.com website, you agree to all information laid out on this FAQ page, as well as our policies.

Jessica B.
Customer happiness hero
Have Questions?
Our Award-Winning Customer Support Is Here For You
Email us: [email protected]

Medical Disclaimer

Individuals' medical conditions vary, and the use of our products is not guaranteed to be 100% effective for everyone.

If you're dealing with clinical disease or chronic pain, please consult with your physician for medical advice regarding your medical condition.

Any product with a discount
Your discount expires in:
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0